Shipping policy

Atelier Tenghi offers Worldwide Shipping, please note that because of current regulations we are unable to ship to the Russian Federation and Ukraine.

From the time you get a confirmation about your order, the delivery time is indicated. The tracking code may need up to 75 hours to get active with delivery information.

  • ZONE 0: NETHERLANDS
    Shipping costs: €6
    Delivery time: 2-4 working days (shipment with DHL Parcel)

  • ZONE 1: BELGIUM, GERMANY, LUXEMBURG
    Shipping costs: €9
    Delivery time: 2-4 working days (shipment with DHL Parcel)

  • ZONE 2: OTHER EU COUNTRIES
    Shipping costs: €20
    Delivery time: 3-5 working days (shipment with DHL Parcel)

  • ZONE 3: REST OF THE WORLD
    Shipping costs: €35
    Delivery time: 3-5 working days (shipment with DHL Express on Demand)
    *Please be aware of additional government duties and custom fees

  • SALE SEASON
    Please expect a delay in shipping & refunds during our sale.


CUSTOMS
We ship from the EU, please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees at the customs authorities of the country of destination. These fees must be paid by the receiver. We cannot estimate or control the amount imposed upon delivery as the customs regulations vary from country to country.

Please be aware, that if the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed off by the shipping carrier and therefore, your order is not eligible for a refund.